1 · Try before you buy
The free tier runs every parser and every check on your own files; only the export is limited — 10 invoices per batch and 20 per day. If the tool cannot read your invoices, you will know that before paying.
2 · Thirty days
If a licence does not do what you expected, write to support within 30 days of purchase and we will refund it in full. You do not have to give a reason. We may ask what went wrong — that is for fixing the product, not for qualifying the refund.
3 · How it is paid back
Refunds go back to the original payment method through the provider that took the payment (Paddle as merchant of record for EU purchases; Stripe for other channels). Banks usually take a few working days after that.
The licence key stops being valid once a purchase is refunded.
4 · EU right of withdrawal
For consumers in the EU, the statutory 14-day right of withdrawal applies to digital purchases. The policy above is longer than that, so it applies instead — the statutory right is not reduced by it.
5 · What happens to the key after a refund
It is switched off — but the detail is worth stating, because it follows from how this product works.
A licence key is verified offline: the tool never asks a server whether this machine may run. That is part of "nothing is uploaded", and it also means there is no switch we can flip to disable a key instantly.
Switching one off means adding its fingerprint to a list that ships with the page itself. So:
- It is not instant. The list reaches a copy the next time that person opens the site online.
- A copy that is never reloaded, or used entirely offline, keeps working. That is the unavoidable price of "works with the network unplugged" — the two cannot both be true, and we chose the second.
- The list holds fingerprints only — no email addresses, no order numbers. It is served to every visitor, so it must not carry a customer's details.
This is spelled out because a vague "the key stops working after a refund" would suggest a switch that does not exist.